Latest Thinking

  • The real story behind Service Desk performance in law firms.

    By Richard Forkan, Director at Plan-Net plc

    As a managed service provider to the legal industry we get to see the mechanics of existing Service Desks before we engage. Our approach is to take 12 months’ worth of service desk software and telephony data and analyse it to the point where almost every second of a Service Desk’s life is accounted for.

    The result make interesting reading and raise a number of issues that are handled in ways that are pretty much unique to the Legal industry.

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  • Interview with Plan-Net 24 Service Desk Manager, Adam Chandler.

    Learn more about what goes on at Plan-Net 24 on a daily basis.  We interviewed Adam Chandler, the Service Desk Manager to lift the lid.

    Read the full interview

  • Legal Support Network Industry Voice Interview with Richard Forkan Director at Plan-Net.

    The LSN Industry Voices is a series of perspectives on the legal market.

    In this Industry Voice, Richard Forkan, Director of Plan-Net talks about the strategic value of the IT function and the importance of taking a commercial view when planning processes in law firms.

    Read the full interview

  • Challenges in supporting law firm IT.

    By David Mallett, IT Manager at Plan-Net plc

    Whilst there may be debate as to the degree, it is fair to say that the Legal sector does have some unique IT requirements.

    Therefore, it is important for IT Managers and Service Providers operating in this sector, and equally Partners of law firms themselves, to appreciate the subtle differences from other industries.

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